Frequently Asked Questions (FAQs)

I noticed that the prices at the fuel station are different from the prices in the app. Why is this happening?

The manager of each fuel station has the legal obligation to update their fuel prices on the Liquid Fuel Price Observatory of the Ministry of Development and Competitiveness, according to law (No. 91354/2017, SECTION 11.5, Article 114). In case the prices are not accurate, responsibility falls either on the manager of the fuel station or the database of the Liquid Fuel Price Observatory. What you can do as a customer is inform the manager of the fuel station accordingly.

I am looking for a fuel station but I can’t find it in the application.

In this case, there may be many factors related to an error by the station manager, such as not registering the station on the database of the Liquid Fuel Price Observatory of the Ministry of Development and Competitiveness, as they are legally required to do. In other cases, while the fuel station is registered, the manager has not updated their fuel prices for more than 30 days (which is the maximum time limit) and as a result, the price is deleted and the station is not appearing. We would like to assure you that as soon as the station meets the above conditions, it will also appear in our application, at the next synchronization with the ministry, which is performed every hour, 24/7.

Why is the number of fuel stations increasing/decreasing sometimes?

FuelDaddy has a mechanism that automatically removes fuel stations that exceed the maximum time limit for price updates, which, according to the law, is 30 days. If the manager has not updated their prices within this legal time limit, the station is automatically removed from our results also.

Information provided for some stations is incomplete (e.g. no telephone number, working hours etc.)

The data and information we have for each station has been obtained from the registered fuel station owners of our platform, the official websites of each company, as well as other sources such as company profiles on social media, directories, search engines, etc. However, even this information may in some cases be inaccurate. If you find an error, you can report it to us by using the "Improve Listing" feature which is located at the bottom of the page of each fuel station. With this feature you can suggest the location of the fuel station on the map, upload photos, suggest modifications, as well as send us any other comments you might have regarding each fuel station.

Can I suggest new ideas to FuelDaddy?

At FuelDaddy, all ideas are welcome and we will be very happy if you share them with us! You can suggest any idea or change, in the contact form that you will find in the application or on our website. Once your idea is approved, it will be included in the priority list. Changes and additions to the application and the website require a reasonable amount of time, as well as resources to be completed. Our team is working tirelessly to offer the best possible services, at the shortest possible time.